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Privacy & Terms

Privacy Policy

At Advance Pet Grooming, accessible from www.advancepetgrooming.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Advance Pet Grooming and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Advance Pet Grooming. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in numerous ways, including to:

  • Provide, operate, and maintain our website

  • Improve, personalize, and expand our website

  • Understand and analyze how you use our website

  • Develop new products, services, features, and functionality

  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes

  • Send you emails

  • Find and prevent fraud
     

Log Files

Advance Pet Grooming follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and are a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Advance Pet Grooming uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

For more general information on cookies, please read the Cookies Article on Generate Privacy Policy website.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Advance Pet Grooming.

Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Advance Pet Grooming, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Advance Pet Grooming has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Advance Pet Grooming's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Advance Pet Grooming does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Terms of Use

Cancellations, Missed Appointments and No Shows

While we understand that sometimes appointments must be cancelled due to an emergency, we ask that you give us at least 24 hours' notice where possible, prior to appointment cancellation, as we have a waiting list of clients that can be filled with another pet in need of a groom. On the occasion that you have missed your appointment we have also been let down by an empty appointment slot and as a small business this has a negative impact on us financially. 

We reserve the right to charge a $25 non-refundable deposit for appointments missed or cancelled with less than 24 hours' notice payable prior to any future booking. Your deposit will go towards your pet's grooming services. If you miss your appointment for a second time, you will lose your deposit. Arriving 30 minutes or more late for appointments will in most cases require re-scheduling and a missed appointment fee of $25 will apply. 

 

Additional charges may apply for the following reasons

  • Difficult Pets: Require additional time and staff to perform the job. We reserve the right to charge an additional fee for pets we deem difficult and that has resulted in more labor-intensive work.

  • Late Pickup Fee: Uncollected pets will be charged a sitting fee of $5 per 30min. Pet owners must be in the area between 2:00 PM and 4:00 PM during weekdays to collect their pets within 30 minutes of being notified that the pet is ready to avoid any additional fees.

  • Extra Grooming: If your pet is left in our care for more than one hour after his grooming session has finished, your pet might pee or poop inside the crate and get itself dirty after having been groomed. Proof will be taken and any additional bathing and drying will be added to your bill.

  • Poorly Maintained Coat / Matted Hair: This requires additional time to perform the job. We reserve the right to charge an additional fee for pets we deem as matted that would have resulted in more labor-intensive work.

  • Uncollected Pets: If your pet is still not picked up within one hour after closing, APG will board your pet overnight and this will incur another $50 charge. If your pet is left more than an hour after closing more than once, APG will not continue to service your pet in the future.  

     

These are the terms for which a pet can be accepted to Advance Pet Grooming

  1. Under the Five Freedom Animal Health & Welfare Act 2006 a pet must be protected from pain, suffering, injury, and disease. I, the owner, grant permission for matted hair to be shaved off to prevent pain. I will be notified prior to performing this or any additional services. I understand that the staff at Advance Pet Grooming will not proceed to groom my matted pet without my approval.

  2. Your pets and the safety of our team are of the highest importance at Advance Pet Grooming. Please bring your dogs on a leash and your cats in an individual Carrier. We reserve the right to refuse service to a pet if we deem their behavior to pose a risk to themselves or our team.

  3. The pet is fit and healthy. (Grooming of sick or elderly pets is entirely at the owner’s risk. Grooming may expose underlying skin or health problems for which we cannot be held liable.)

  4. The pet is vaccinated and up to date. An unvaccinated pet puts itself and others at risk.

  5. I agree that the groomer will not be held liable or responsible for any mishap caused by the non-disclosure of my pet's medical condition or behavior.

  6. It must be clearly understood and agreed that while every attention is given to your pet(s) they are accepted at the owner’s risk. Our first concern is for the welfare of your pet so in the event of injury or illness a vet may be called in and unless it can clearly be shown that we are liable, all costs in connection with and in the carrying out of this instruction shall be at the owner’s expense. (We recommend dog insurance)

  7. Estimates are made on an average pet breed or type, but owners must be aware that some pets may require extensive extra work, and this will be charged extra.  We will always notify you of any additional fees or services prior. Our prices are based on the following criteria: Size and breed Behavior and temperament Age (puppy or senior) Coat (thickness, undercoat, and matted hair) Haircut difficulty (custom and scissor cuts)